Enrollment Process
Agents and clients can design their enrollment to best suit their individual needs. AgentLink Enrollment Solutions offer four options and any combination of these options can be used during the enrollment process. Based on our experience the first three options deliver the highest rate of employee participation:
• Face-to-Face - At a designated time, determined by the client or the employee, each employee meets with an AgentLink Benefits Counselor, who reviews all of the benefits available, and enrolls the employee in his/her chosen plans line-by-line on the Benefit Counselor's laptop.
• Customizable Call Center - A personalized toll-free number is provided so when the employee calls, he or she will be greeted however the client or agent chooses. Employees can schedule an enrollment time online that suits them best; either at home or work. Each employee speaks with an AgentLink Benefits Counselor and discusses the available benefits and enrolls in a private, secure conversation.
• Web and Telephonic - In this method, the employee and AgentLink Benefits Counselor converse by telephone, co-browsing benefit choices on-line. The advantages of face-to-face and call center enrollments are offered here as well, such as on-line self-service scheduling, personalized guidance for the employee and accurate data entry for the client.
• Paper application - This option is available when employees are not able to participate during face-to-face or call center enrollments. Applications can be pre-populated and election forms provided to help speed up and simplify the process.
